Dispute Resolution

Dispute Resolution

1. (A).

   Disputes and Grievances
   1. (1).

      If you have a dispute or grievance regarding a wager placed, or attempted to be placed, with BetGold, please contact us via email at [email protected], or contact us via the Live Chat facility on our platform.
      • (i).

        We will do our best to resolve any dispute in good faith as soon as practicable after receiving details of your dispute or grievance.
   2. (2).

      If your dispute is not resolved to your satisfaction, you can escalate your concern to QRIC by completing the 'Report Something Form' available here: https://qric.qld.gov.au/report-something/form/