BetGold Pty Ltdprovides face to face, telephone and online betting services to approved account customers. BetGold also operates the betting website www.betgold.com.au . In the course of providing these services and approving betting account applications, BetGold will collect use, hold and disclose personal information about applicants and approved customers.

BetGold may also collect, hold and use information about visitors to our website or from responding to invitations we send you.

Collection of Personal Information

Personal information that BetGold collects, holds, uses and discloses about its customers and account applicants in the normal course of its operations includes:

  • personal information to identify you: your name,email address, telephone numbers, company or employer, street address, date of birth, drivers licence details or similar proof of identity documents
  • financial information and history: bank account details, credit card details, credit score or rating, credit history
  • transactions: bets placed with BetGold

The above information may be collected directly from you by BetGold or provided to BetGold by third parties; for example by a credit reference agency.

This information will generally be collected in situations where you knowingly provide it, or click on a link in commercial electronic marketing messages we send to you. Examples include:

an application to open an account with BetGold, when you place bets with us, through our website, online forums, social media sites, registration forms, emails, where you request further information about a service or promotional offer, click on a link to obtain further information about a service, or via other overt engagement with us.

Where incomplete information has been collected from you BetGold may, at its discretion, contact you to offer further information or assistance. If we do not contact you, we may still collect purely statistical information that does not identify any individual.

The information collected will be used in the first instance to assess your betting account application or otherwise deal with your request. Your personal details may also be used by BetGold to provide you with information about BetGold events and services, where you have specifically asked us to do so.

Purpose of Collecting Personal Information

The primary purpose for which BetGold collects, holds, uses or discloses personal information is to provide you with bookmaking services, either face to face, by telephone or online. BetGold may also send you commercial electronic marketing messages (emails) about other services we might offer in the future, or promotional activities from time to time.

You will be able to unsubscribe from these emails at any time.

Access

You may request access to the personal information we hold about you, and request correction of that information if it is incorrect. Please contact us in writing as follows:

BetGold Pty Ltd, PO Box 6206 Gold Coast Mail Centre QLD 9726
Email: peter@betgold.com.au

Complaints

To make a complaint regarding the personal information we collect, hold, use or disclose relating to you, please submit this in writing to the address above. We undertake to respond to your complaint within 21 days.

Other Information

Your personal information will only ever be used in the normal course of operations of BetGold’s betting services. Your personal information will not be rented, sold or disclosed to third parties except as outlined in this policy.

The personal information we hold about you will be disclosed when required or ordered to do so under the laws of Australia and Queensland, or the Rules of Racing in Queensland.

All personal information is stored in secure computer facilities located in Australia, under the control of BetGold.

Links to Third Party Websites

You may be able to access various other websites external to us (third party websites) by following links from the BetGold website; for example, links to race clubs, racing information services or sporting events.

Any such linkson the BetGold website are to provide you with further information about the races or events on which we offer betting services. You will need to judge for yourself whether the information or services on those other websites is accurate or suitable for your purposes. BetGold is not responsible for the content of these sites.

These third party websites are not subject to our privacy standards, and it is their responsibility to inform you of their own privacy policies.